Recently, I had a fascinating conversation with a case worker who helped families with disruptive teenagers. I asked, "How do you handle those situations?" He outlined a three-step process.
- Assessment: What is going on in the home? What are the dynamics? Who is involved? What are the issues?
- Build a relationship: Be an active listener. Show the family know you care.
- Earn the right to speak into their situation: Only after accomplishing steps one and two is the case worker ready to make suggestions.
I was convicted about how often I have been quick to prescribe solutions. It reminded me of how the Bible says we are to be "quick to hear and slow to speak."